Ticket Model¶
Represents a ticket stored in Zebreco. These are normally used to store a number of tasks with assigned users.
Tickets can be assigned to projects and linked users have access.
| Name | Type | Description | |
|---|---|---|---|
| id | integer | read only | The unique id of the ticket |
| number | integer | The unique number assigned to the ticket (starts at 1001 as default) | |
| status | string | Can be "open", "awaiting-reply" or "closed" | |
| subject | string | The subject of the ticket - required | |
| department | Department | The department assigned to the ticket - required | |
| creator | Contact | The contact who created the ticket - required | |
| assignee | Contact | The contact assigned to the ticket | |
| project | Project | The project the ticket is associated with | |
| createddate | DateTime | The ISO DateTime when the ticket was created | |
| followupdate | DateTime | When the ticket is to be followed up by the assigned user | |
| lastreplydate | DateTime | read only | The ISO DateTime of the last reply on the ticket |
| lastupdate | DateTime | read only | The ISO DateTime of the last update on the ticket |
| timestatus | Time Status | The time status applied to the ticket | |
| timeallocated | integer | Value of the time applied to the ticket | |
| labels | Label | Labels (if any) applied to the ticket |
The following fields are only retrieved on GET requests for a single entity.
| Name | Type | Description | |
|---|---|---|---|
| lead | Lead | The lead (if applicable) associated with the ticket | |
| quote | Quote | The quote (if applicable) associated with the ticket | |
| invoice | Invoice | Array of invoices associated with the ticket |