Represents a ticket stored in Zebreco. These are normally used to store a number of tasks with assigned users.
Tickets can be assigned to projects and linked users have access.
|id||integer||read only||The unique id of the ticket|
|number||integer||The unique number assigned to the ticket (starts at 1001 as default)|
|status||string||Can be "open", "awaiting-reply" or "closed"|
|subject||string||The subject of the ticket - required|
|department||Department||The department assigned to the ticket - required|
|creator||Contact||The contact who created the ticket - required|
|assignee||Contact||The contact assigned to the ticket|
|project||Project||The project the ticket is associated with|
|createddate||DateTime||The ISO DateTime when the ticket was created|
|followupdate||DateTime||When the ticket is to be followed up by the assigned user|
|lastreplydate||DateTime||read only||The ISO DateTime of the last reply on the ticket|
|lastupdate||DateTime||read only||The ISO DateTime of the last update on the ticket|
|timestatus||Time Status||The time status applied to the ticket|
|timeallocated||integer||Value of the time applied to the ticket|
|labels||Label||Labels (if any) applied to the ticket|
The following fields are only retrieved on GET requests for a single entity.
|lead||Lead||The lead (if applicable) associated with the ticket|
|quote||Quote||The quote (if applicable) associated with the ticket|
|invoice||Invoice||Array of invoices associated with the ticket|